Acceptable Use Policy

Envello sends on shared infrastructure. One account's abuse damages deliverability for every other customer, so this policy is enforced strictly and, for the categories below, without prior warning.

Not permitted

• Unsolicited bulk email or cold outreach without a pre-existing relationship or clear opt-in
• Cryptocurrency, airdrop, or investment-scheme promotions
• Affiliate marketing blasts
• Phishing, malware distribution, or any deceptive sender identity
• Content that is illegal in the EU
• Sending to purchased, rented, or scraped recipient lists

Required for every sender

• Valid SPF, DKIM, and DMARC configuration on all sending domains
• Honoring unsubscribe and suppression requests immediately
• Keeping bounce rate under 2% and complaint rate under 0.1%

Enforcement

Accounts exceeding bounce or complaint thresholds are automatically rate-limited or paused to protect the shared IP pool. Accounts found sending prohibited content are suspended immediately and reviewed by hand. Appeals go to [email protected].

Reporting abuse

If you receive unwanted email that appears to come through Envello, forward it with full headers to [email protected]. We investigate every report.